The holiday season is undeniably the busiest time of year for e-commerce sites and package delivery services. Also, it is no secret that package theft is becoming more and more of issue. From downtown apartment buildings to suburban neighborhoods, it seems like there are no safe places to have packages delivered!
Right now, there are a few services that people can use if they are trying to avoid package theft. Some examples are PO boxes, Amazon Lockers at various locations and pick up services at some large retailers. However, all of these solutions require the customer to still pick up their packages and who has time for another chore?
On Nov. 8th, local e-commerce giant, Amazon, came out with a solution for their customers; Amazon Key. The goal of this service is to give customers peace of mind and convenience. Amazon Key gives Amazon deliverers the ability to unlock a customer's front door, drop off a package inside the home, and lock the door behind them. The customer would be able to live stream the entire transaction via the Cloud Cam on their mobile device. This service is only available to Prime members and Amazon believes that it is going to change the landscape of home deliveries. The delivery system is managed by various smart locks & the cloud cam service. It is accessed via a mobile device app by the homeowner and delivery person. Importantly, the delivery person never touches the lock and is never given a key or code.
In order to maintain excellent customer service, this is only provided by Amazon Logistics deliverers and is not available with FedEx, UPS or USPS deliveries. All Amazon Logistics drivers have been throughly vetted and background-checked. The driver always knocks on the front door before requesting access to the home via the app. Furthermore, the customer (homeowner) always has control of the situation from their mobile device. For example, they can block access to the driver if they so choose.
This system can also be designed to grant one-time access to family/friends, dog walking services and the Merry Maids!
With the threat of package theft higher than ever, is this a service you would consider using to ensure safe delivery of your items? For more information or to sign up, follow this link to the Amazon Key website!